Intuit will show off how it rebuilt its AI infrastructure to support fast and complex tasks at VB Transform 2026

Customer expectations have shifted from simple, fast conversational interactions to complex agentic AI-powered tasks that legacy IT architectures simply can’t handle. To address this, Intuit made the bold decision to overhaul its technical infrastructure for its business platform. The company moved away from its multi-agent setup, which prioritized broad capabilities, to a granular, skill-and-tool-based architecture while embedding human experts directly into the workflow alongside AI. This shift involved decomposing its massive agents into specialized components, separating the brain from the hands, essentially."We went from a multi-agent system where we had large agents that did a lot to fully incorporating workflows, skills and tools down to the base level,” said Nhung Ho, VP of AI at I