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Thursday, July 23, 2026
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01 Oil Breaches $100 as Red Sea Tensions Reignite Shipping Fears STRONG BULLISH 02 Alphabet's Earnings Illusion: Massive AI Capex Masks Cash Drain STRONG BULLISH 03 Comcast Signals Media Strength Ahead of Cable-Content Divorce STRONG BULLISH 04 India and Saudi Arabia Accelerate Nuclear Expansion with SMR Investments STRONG BULLISH
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Article The Guardian World News

‘Customers prefer AI chatbots,’ says British Gas owner as 1,300 call centre jobs axed

The Guardian World News July 23, 2026 · 4:45 pm Read Original
Bearish -55.0
−100 Bearish 0 +100 Bullish
‘Customers prefer AI chatbots,’ says British Gas owner as 1,300 call centre jobs axed

CEO Chris O’Shea defends Centrica’s plans as it reports rise in retail profits following focus on bigger marginsThe owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres.Centrica, the supplier’s FTSE 100 owner, plans to cut 800 jobs as the company carries out a “targeted deployment of AI tools”, on top of the 500 cuts it confirmed last month. Continue reading...

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Article Info
Source The Guardian World News
Published Jul 23, 2026 · 4:45 pm
Article ID rr25ih2
Original URL Open source
Sentiment Signal
Bearish -55.0
−100Neutral+100
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