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TechCrunch · Feb 13, 2026 10:12 PM EST Not market news

Airbnb says a third of its customer support is now handled by AI in the US and Canada

Airbnb was poised to introduce an app that doesn't just search for you, but one that "knows you." CEO Brian Chesky said, "It will help guests plan their entire trip, help hosts better run their businesses, and help the company operate more efficiently at scale."

Airbnb says a third of its customer support is now handled by AI in the US and Canada
Image TechCrunch

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