Amazon AGI director says AI agent reliability, not capability, is blocking enterprise deployment at VB Transform 2026

The enterprise AI industry has a math problem. Cisco data shows 85% of enterprises are piloting AI agents, but only 5% have shipped them to production. At VB Transform 2026 on Tuesday, Bryan Silverthorn, Director of AGI Autonomy at Amazon, explained why that gap persists — and why the answer isn't better benchmarks.Silverthorn, who joined Amazon through its acquisition of Adept AI and now leads multimodal agent training inside the company's AGI lab, argued that reliability must be broken into four distinct dimensions: consistency, robustness, predictability, and safety — a framework he credits to research from Princeton."It unpacks different factors that I see tangled together in almost every eval I've ever seen," he said.Why AI agents pass internal evals but fail real customers in product