Intuit scrapped its own AI agent architecture twice in four months. At VB Transform 2026, its AI VP called that the fast path

Intuit was an early pioneer in the usage of agentic AI, but its path to success has hardly been a straight line.At VB Transform 2026, Intuit VP of AI Nhung Ho described how the company rebuilt its agent architecture twice in the span of about four months, first moving from a fleet of specialist agents to a central orchestration layer, then abandoning that layer for a skills and tools based system once the orchestrator itself started failing under its own complexity. The full second rebuild took 60 days, with a first working version in under 20.The failure mode that forced the second rewrite was specific. Agents in the orchestrated system passed results to each other in natural language, and each handoff lost context the next agent needed to act correctly. "If you have 10 agents and they al