Most RAG systems don’t understand sophisticated documents — they shred them

By now, many enterprises have deployed some form of RAG. The promise is seductive: index your PDFs, connect an LLM and instantly democratize your corporate knowledge.But for industries dependent on heavy engineering, the reality has been underwhelming. Engineers ask specific questions about infrastructure, and the bot hallucinates.The failure isn't in the LLM. The failure is in the preprocessing.Standard RAG pipelines treat documents as flat strings of text. They use "fixed-size chunking" (cutting a document every 500 characters). This works for prose, but it destroys the logic of technical manuals. It slices tables in half, severs captions from images, and ignores the visual hierarchy of the page.Improving RAG reliability isn't about buying a bigger model; it's about fixing the "dark data