Is agentic AI ready to reshape Global Business Services?

Presented by EdgeVerveBefore addressing Global Business Services (GBS), let’s take a step back. Can agentic AI, the type of AI able to take goal-driven action, transform not just GBS but any kind of enterprise? And has it done so yet? As with many new technologies, rhetoric has outpaced deployment in this case. While 2025 was “supposed to be the year of agentic AI,” it didn’t turn out that way, according to VentureBeat Contributing Editor Taryn Plumb. Leaning on input from Google Cloud and integrated development environment (IDE) company Replit, Plumb reported in a December 2025 VentureBeat post that what has been missing are the fundamentals required to scale.Given the experience of Large Language Model (LLM)-based generative (gen)AI, this outcome is not surprising. In a survey conducted